Your Legal position before account access
Our Legal notice explains the conditions attached to an account, the records created when you verify your phone, and the checks applied when you request a wallet or bank transaction. We use account details to match activity with the right profile, and we retain transaction references
-
1
so a payment question can be traced through DANA, OVO, GoPay, QRIS, virtual account or bank transfer. Access is available where local law permits, and you are responsible for checking the rules that apply to you before opening an account. If a detail is unclear, contact
-
2
us through the support route connected to your account or cashier area. We can then identify the relevant clause, confirm what record we hold, and explain the next step without changing the policy through a chat reply.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.